Welcome to our Station Troubleshooting Guide!
Getting started
Read How to solve 90% of problems to solve most issues within a few minutes.
Learn how to Check your station's status and use 2 key indicators (Internet and AIS Data) to quickly diagnose and resolve most additional problems.
Important notes
Please be patient. It can take up to 5 minutes for your station to appear back online after you complete a check.
We are here to help! If you get stuck, please contact us with photos, video clips and as much relevant information as possible:
Email: ais@vesseltracker.com
Telephone: +49 40 97 07 86 - 13